www.honestybox.com.au, the Honesty Box name and logo are ©, ™ eMetric Pty Ltd ABN 19 622 285 170

What do I do if my Honesty Box isn't working?

If we have let you know that your device isn't working, we recommend these troubleshooting steps:

  1. Unplug all the cables from your Honesty Box.
  2. Plug the power adaptor back in; the Honesty Box device should be powered on and the device lights should now appear red.
  3. Restart your modem / router by unplugging the power cable from it, wait 10 seconds and plug the power cable back in.
  4. Plug the blue cable (ethernet/data cable) back into both the Honesty Box device into your modem/router's free LAN port. You should hear a 'click' sound when you connect each end of the cable.
  5. Ensure that the LAN port being used with the Honesty Box device (the one that you have the blue ethernet cable plugged into) works with a different device (for example, a desktop computer or laptop).
  6. Try a different ethernet/data cable and see if this makes a difference.

If for some reason these troubleshooting tips don't work, we will contact you directly to organise a replacement device.

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